pgb88 Privacy Policy

1 Who We Are

pgb88 ("we", "us", "our", "the Company") operates the online casino and sports betting platform available at https://pgb88.io, serving players primarily located in Bangladesh. The pgb88 platform provides access to casino games, live dealer games, slots, sports betting markets including cricket and football, and associated payment, bonus, and support services.

For the purposes of this Privacy Policy, pgb88 acts as the data controller in respect of all personal data collected directly from players through the pgb88 website, mobile interface, and support channels. As data controller, pgb88 determines the purposes and means of processing your personal data and bears responsibility for ensuring that processing is carried out lawfully and in accordance with this policy.

Any questions, requests, or complaints regarding your personal data should be directed to the pgb88 Data & Privacy team via the contact details set out in Section 14 of this policy.

2 Data We Collect

pgb88 collects personal data through several channels, including the registration process, your ongoing use of the platform, payment transactions, and communications with our support team. The categories of personal data we collect are described below.

2.1 Account Registration Data

When you create a pgb88 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Username and encrypted password;
• Valid email address;
• Mobile phone number;
• Residential address, including city, district, and division within Bangladesh.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, we may collect:

• Copies of government-issued identity documents (National ID card, passport, or driving licence);
• Proof of address documents (utility bill, bank statement);
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, or bank);
• Selfie or facial verification image where required by our verification process.

2.3 Financial Transaction Data

Each time you make a deposit or withdrawal on pgb88, we record:

• Transaction amount in BDT (৳);
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard);
• Payment method identifier (e.g., mobile wallet number or last four digits of card);
• Transaction date, time (Bangladesh Standard Time, UTC+6), and reference number;
• Transaction status and any associated error codes.

2.4 Gameplay & Activity Data

As part of delivering the pgb88 gaming service and meeting our responsible gaming obligations, we collect:

• Game session start and end times, game titles played, and wager amounts;
• Sports betting selections, odds, stake amounts, and settlement outcomes;
• Bonus activations, wagering progress, and bonus settlement records;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods).

2.5 Technical & Device Data

When you access the pgb88 platform, our servers automatically record:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Pages visited on pgb88, time spent on each page, and navigation path;
• Referring URL (the website you visited immediately before arriving at pgb88);
• Cookie identifiers and similar tracking technologies (see Section 5).

2.6 Communications Data

When you contact pgb88 via live chat, email, or any other channel, we retain a record of the communication, including your name, contact method, the content of your message, and the date and time of the interaction. This data is used to resolve your query, improve our support quality, and maintain an audit trail of player interactions.

3 How We Use Your Data

pgb88 uses your personal data strictly for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

4 Legal Basis for Processing

pgb88 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contract performance: Processing necessary to deliver the pgb88 service to you under the account agreement — including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, KYC verification, and record-keeping mandates;
• Legitimate interests: Processing carried out in the legitimate interests of pgb88 or third parties, where those interests are not overridden by your rights — including fraud prevention, platform security, abuse detection, and service improvement. pgb88 always conducts a proportionality assessment before relying on this basis;
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for marketing communications and personalised promotional offers. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Cookies & Tracking Technologies

pgb88 uses cookies and similar technologies — including local storage and session identifiers — to operate the platform, maintain your session, remember your preferences, and analyse how players interact with the site. The main categories of cookies used by pgb88 are as follows:

• Strictly necessary cookies: Essential for the platform to function. These enable you to log in, maintain a session, and complete transactions. They cannot be disabled without breaking the service.
• Functional cookies: Remember your preferences such as language, display settings, and recent game history to enhance your experience on pgb88.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the pgb88 platform — pages visited, time on site, error events — to help us improve performance and usability.
• Security cookies: Detect and prevent fraudulent activity, bot traffic, and abuse attempts. These are essential for maintaining platform integrity.

pgb88 does not use advertising or cross-site tracking cookies to serve you targeted advertisements on third-party websites. You can manage cookie preferences through your browser settings at any time, though disabling strictly necessary cookies will impair your ability to use the platform.

6 Sharing Your Personal Data

pgb88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may be shared only in the following circumstances, and only to the extent strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data security standards.
• KYC and identity verification providers: Third-party identity verification services may process copies of your identity documents to confirm your identity, age, and document authenticity. These providers are contractually bound to use your data solely for verification purposes.
• Game technology providers: Studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, and Yggdrasil receive the session and player data necessary to deliver their games within the pgb88 platform. Player data shared with game providers is limited to what is operationally required.
• Customer support platforms: Live chat and ticketing tools used to deliver pgb88 customer support may store interaction records and your contact details within their systems, subject to their own data processing agreements.
• Legal and regulatory authorities: pgb88 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by applicable law or a valid legal order. pgb88 will challenge any disclosure request it considers disproportionate or unlawful.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the pgb88 business, personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.

7 International Data Transfers

pgb88 primarily operates its data infrastructure to serve players in Bangladesh. However, some of the third-party service providers we work with — including game technology providers and cloud infrastructure partners — may process or store data on servers located outside of Bangladesh. Where such international transfers occur, pgb88 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.

These safeguards may include contractual data processing clauses, adherence to internationally recognised data protection frameworks, and technical security measures applied at the service provider level. If you wish to obtain more information about the specific safeguards applied to any international data transfer involving your personal data, please contact the pgb88 support team.

8 Data Retention

pgb88 retains personal data for no longer than is necessary for the purpose for which it was collected, unless a longer retention period is required by law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account relationship with pgb88, plus a period following account closure as required by applicable legal and regulatory obligations;
• Financial transaction records: Retained for a minimum of five years following the date of the transaction, as required under anti-money laundering and financial record-keeping regulations;
• KYC and identity verification documents: Retained for a minimum of five years following the closure of your pgb88 account, or longer if required by law;
• Customer support communications: Retained for a period of three years following the closure of the relevant support interaction, to support dispute resolution and service quality review;
• Technical and device logs: Retained for a maximum of thirteen months from the date of collection, after which they are deleted or anonymised;
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate that consent was validly obtained.

Upon expiry of the applicable retention period, personal data is securely deleted from pgb88 systems. Where complete deletion is not immediately practicable, data is anonymised so that it can no longer be attributed to an identifiable individual.

9 Your Data Rights

As a pgb88 player, you hold the following rights in respect of your personal data. pgb88 is committed to honouring these rights promptly and without undue delay:

• Right of access: You may request a copy of all personal data held about you by pgb88, together with information about how it is being used and with whom it has been shared;
• Right to rectification: If any personal data held by pgb88 is inaccurate or incomplete, you have the right to request that it be corrected or completed;
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to overriding legal retention obligations;
• Right to restrict processing: You may request that pgb88 limit the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed;
• Right to data portability: Where processing is based on your consent or a contract with you, you may request that pgb88 provide your personal data in a structured, commonly used, machine-readable format;
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. pgb88 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, please contact the pgb88 support team via live chat or email at [email protected]. We will acknowledge your request within five business days and aim to respond fully within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the expected timeline.

10 Security Measures

pgb88 applies a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the pgb88 platform;
• Encryption at rest for sensitive data categories including identity documents, payment details, and authentication credentials;
• Role-based access controls ensuring that pgb88 staff can access player data only to the extent required for their specific role;
• Multi-factor authentication required for all pgb88 internal systems that handle personal data;
• Continuous security monitoring including intrusion detection systems, anomaly alerts, and regular vulnerability assessments;
• Third-party security audits conducted periodically to assess the effectiveness of implemented security controls;
• Staff training on data protection obligations and security procedures, conducted at onboarding and on a regular ongoing basis.

Despite these measures, no digital system is completely immune to security incidents. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pgb88 will notify affected players without undue delay and take all reasonable steps to mitigate the impact of the breach.

11 Children & Minors

The pgb88 platform is strictly for individuals aged 21 years and above. pgb88 does not knowingly collect, process, or retain personal data from any person under the age of 21. If pgb88 becomes aware that personal data has been collected from an individual who does not meet the age eligibility requirement, that account will be immediately suspended, all associated data will be reviewed, and the account will be closed in accordance with the pgb88 Terms & Conditions.

If you are a parent or guardian and believe that a minor under your care has registered a pgb88 account or provided personal data to pgb88, please contact our support team immediately via live chat or email so that we can investigate and take appropriate action without delay.

12 Marketing Communications

pgb88 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions (such as Eid or Pohela Boishakh offers), and platform updates where you have provided consent to receive such communications during registration or at a later stage.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included at the bottom of any pgb88 marketing email;
• Adjusting your notification preferences within your pgb88 account settings;
• Contacting the pgb88 support team via live chat or email and requesting removal from all marketing lists.

Opting out of marketing communications will not affect the delivery of transactional and service-related messages, such as deposit confirmations, withdrawal notifications, account security alerts, and KYC verification requests. These service messages are sent as part of the pgb88 account agreement and cannot be disabled while your account remains active.

13 Policy Updates

pgb88 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, we will notify registered players via the email address on file and/or by displaying a prominent notice on the pgb88 platform for a period of at least 14 days prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the current version of the Privacy Policy was published. We encourage you to review this page periodically to stay informed about how pgb88 collects, uses, and protects your personal data. Your continued use of the pgb88 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated content.

If you disagree with any material change to this Privacy Policy, you should stop using the pgb88 platform and contact our support team to close your account and arrange the return of any verified account balance.